Service

Warranty commitments 

Free warranty service     

 The manufacturer ensures the proper functioning of TM JUKA refrigeration equipment within the warranty period, which is set within 24 months from the date of sale (transfer) of the goods to the buyer, provided that the buyer observes the rules of operation of the Goods he buys. All TM JUKA products are complete with an instruction manual and a sales certificate, the availability of which gives reason to be warranted by the manufacturer or an authorized person. When performing warranty repairs, the warranty period is extended for the duration of the goods in repair. If during the warranty period the product has failed due to the fault of the manufacturer and cannot be repaired, a similar one shall replace such product. In order to determine the reasons for a product failure, it is necessary to provide:

  • Warranty card with seller’s mark;
  • The product is fully equipped;
  • Payment confirmation document;
  • Authorized Service Center Engineer Conclusion.

The warranty period does not cover parts of TM JUKA that are easy to brake and are considered consumable by factory standards: lamps, glass, plastic (handles, etc.) rubber, locks,castors. Warranty repairs may be refused in the cases specified in the TM JUKA equipment instruction manual.

Fee-based post-warranty support

After the warranty period has expired, and if the product is no more on warranty service list due to the customer’s failure to comply with the operating conditions, service centers may continue to provide maintenance of the producton a paid basis to keep it in working condition.

Completeness check

Completeness check and absence of mechanical defects of the equipment should be carried out in the presence of the buyer while goods transferring. The completeness of a product is determined according to the description of “Supplied package” p. 6-7 in the Operation Manual. The buyer accepts claims on completeness notlater than the next business day after receiving the equipment.

Adjustment and connection 

Before direct connection of the product to the mains, it is necessary to read the Operation Manual carefully and follow the step-by-step instructions in accordance with the TM JUKA freezer instruction manual. Courier or freight forwarder does not make adjustments / connections of the delivered equipment, but only carries out with the consumer the equipment completeness check.

 

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